Privacy Policy

Last updated: December 2025

The Creative Hearts CIC (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our website visitors, volunteers, donors, and participants. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect personal information when you: Fill out a contact or volunteer application form, make a donation through our website, subscribe to our newsletter or updates, or register for events, workshops, or courses. The types of information we may collect include: Name, address, email, and telephone number; payment information (processed securely via third-party payment providers); and.

Details of your participation, preferences, or special requirements.

Photographs may be taken during sessions for reporting and promotional purposes, with consent obtained via booking forms.

2. How We Use Your Information

We use your personal data for the following purposes: processing donations, volunteer applications, and event registrations. To communicate updates, newsletters, or important information about our activities. To improve our services and manage our events and programs. To comply with legal obligations, including safeguarding and record-keeping. We do not sell, rent, or trade your personal data to third parties.

3. Data Sharing

We may share your personal information only: With trusted third-party service providers, such as payment processors or email service providers, to deliver services you request, where required by law or to protect public safety or legal rights

4. Data Retention: We keep your personal data only as long as necessary for the purposes outlined above, or as required by law. For volunteers, donors, or participants, we retain records for up to 7 years for legal, financial, or safeguarding reasons, after which the data is securely deleted.

5. Your Rights. Under UK GDPR,

You have the right to: Request access to your personal information, Request correction of any inaccurate data, Request erasure of your personal data (“right to be forgotten”), Request restriction of processing or object to processing. To exercise these rights, please get in touch with us at info@thecreativehearts.org.uk.

6. Security:

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

7. Cookies: Our website may use cookies to improve your experience. Cookies are small text files stored on your device.

You can adjust your browser settings to refuse cookies, but some features of the website may not function correctly.

8. Changes to This Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date. Please check this page periodically.

9. Safeguarding and Child Protection

The Creative Hearts CIC is committed to safeguarding and promoting the welfare of all children and young people taking part in our programmes. We provide a safe, supportive, and inclusive environment where participants can engage in creative activities with confidence.

All sessions are supervised by trained facilitators, and appropriate safeguarding procedures are in place to ensure the safety and wellbeing of participants at all times. Any concerns relating to a child’s welfare will be taken seriously and handled in line with safeguarding best practice and relevant procedures.

We work in partnership with parents, carers, and relevant services where necessary to ensure appropriate support is provided. All staff and volunteers follow safeguarding guidelines appropriate to their role.

10. Contact Us.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact: The Creative Hearts CIC. Email: info@thecreativehearts.org.ukAddress. Address. Address: Office 3.4 Pixmore Business Centre, Pixmore Avenue, Letchworth, United Kingdom, SG6 1JG